07.30.10Hi Jon,
Just wanted to let you know that everybody seems to really like the GT1 sails. They are quite light and handle very nicely in heavy air.
Thanks!
Rich
07.27.10Hi Gary,
Well I've taken the new board out (RRD Fireride Twin 135) 4 times so far (in 6.6-7.7 conditions), and as I'm tweaking it everytime it gets more fun and faster, clocking 25mph despite the East Bay chop. It is a very forgiving board although my calves are going to have to adjust to the extra railing effort this width requires. This board also makes me a lot more confident with jumps, and I find myself enjoying steep ramps rather than avoiding them. Moreover, it has been very hard to spin the fins out, only happened to me in a couple of chop-hops in overpowering gusts on my 7.7 sail, and recovery was immediate with almost no action on my part. I'm really happy with this board and I feel it'll get the best out of me!
Nicolas
07.9.10Hi Jon!
Just want you to know that my daughter, her boyfriend, and I got out to Warner Beach 3 times last weekend, and had loads of fun in light to medium winds.
We used both the new RRD Easyride board, and (finally) my new Ezzy Freeride 3 sail. Both performed above my expectations.
The RRD board was the perfect size, volume and set-up for our range of abilities. The college kids (beginners) made significant progress in their uphauling and sailing skills, which allowed their confidence to grow. I enjoyed sailing on the RRD as well.
I must say that the Ezzy sail amazed me with how much improvement has been made in sail technology. The rigging was easy (after watching David Ezzy do it on their website video), and the wind range thanks to the variable downhaul was very impressive. The ease with which it handles, given its fairly large (7.0) size, was amazing to me. Overall we had a great time and really enjoyed the gear that you recommended.
Thanks again for all the help you always provide, so expertly, and so patiently Jon.
Mike
07.9.10Gary, Dirk,
Thank you for the “great service” – just delivered! Day and half – awesome.
Best regards,
Ladi
06.18.10Dear Gary,
Thanks very much for your follow up and great service.
Best,
Kamran
06.11.10Jon,
Thank you for your patience, professionalism, instruction-explanation, and quick delivery. Please forward this to your owner or Mr. Isthmus himself ;-)
so that person knows I am a new convert to your company because of you.
Knute
06.9.10Jon,
Just a quick note to say thanks, the board is going great, a good choice for what I was after. Many thanks for your advice.
Regards,
Peter
05.26.10Gary,
The 9.5 Ezzy Freeride 4 has proven to be an excellent light wind performer. Works great with both a Formula Board and large Freeriders. I have been mostly impressed by the low end power and the range at the upper end. With adjustable outhaul tuning, I can sail from 9mph winds up to 20 quite comfortably. And compared to cambered race sails, it is a dream in transitions and to rig/derig. My big race sails are going to start collecting dust! Thanks for encouraging/working with Dave Ezzy to bring this size/design to the market.
Van
05.25.10Hi Gary,
I bought a 82L 09 RRD Wave Twin from isthmus a couple off weeks ago. I just road tested it at San Carlos in surf that was 2ft overhead at times and 5.2-5.8 conditions As advertised, you just can't unstick the board from the wave face or on a bottom turn - spin outs are a thing of the past ( though you can controllably slide the tail if you want). Blasting off the wind at the bowl, when you are hitting mach 10 to race the close out section always seemed to result in some sketchy sideways action on my old Wave Cults, but the wave-twin just grips and goes.. A great board.
Andrew
05.5.10Joel,
I just wanted to thank you for the effort made in helping me get that broken ezzy mast replaced. Tim shipped a bottom section out yesterday afternoon. Isthmus has always done good by me and I'm glad the tradition continues.
Paul
05.3.10Hi Gary,
I have been windsurfing for 15 years at home in Brittany, (a great place for wave sailing if you ever pass by !) used lots of gear, dealt with many shops...and I have not yet found a shop like yours with so much stock, always happy to give advice, never trying to sell me things that I don't really need just to get some extra $...Isthmus is a killer shop !!! And I don't say that just to be nice !!!!
Damien
05.1.10Have a great week-end and thanks again for your advices. (I will miss your shop when I move back to Europe
(-: !) All the best,
Damien
04.30.10Just letting you know we got the 3 boards and the boxes of gear you sent.(7 packages) Everything looks fantastic!
Chris
04.25.10
Hi Gary,
My new GT sails 7.5m2 GT1 Freeride sail
What a sail....... It far exceeded my expectations.
Lively, nimble, dynamic, surprising wind range, stable.
I could go on for ages coming up with new words to describe it.
Gusts .... What gusts..... The thing just accelerated & kept on going.
I was waiting for the top end.... You know that horrible point where you know you have picked the wrong sail...But it didn't come, the bigger the gust the faster I went (I didn't know my "big" board could go that fast)
At one point a squall came through, probably gusting nearly 25 knots, The sail just twisted off & dumped the excess & I went faster still. I know I am ranting now, but I can't stop myself. I am still smiling like a split watermelon.
Matt
_Awe_Some_.
I can not wait for my first jibe on this sail!
THANK YOU ISTHMUS.
Mucho mahalo, Gary, for digging up a sail that was in the system, but not on the web. Red is sailable. Green has right-of-way! And thank you Dirk for making it happen with some kind of odd-ball money order [doing that saved me a 20-mile round-trip to the bank in Rio Vista, in case you are interested]
May the fine crew of Isthmus Sailboards have a windy, windy year!
Mark
04.22.10Jon,
Thanks for all of your hard work on our order and all the time spent with us answering questions and figuring out gear. You have been a pleasure to work with on this order. We will tell our friends where we got the merchandise.
Stachia
04.21.10Just wanted to let you know the masts arrived yesterday, safe and sound. Thanks for the quick ship!.
Paul
04.21.10Gary,
I just got back from Bird Island (Padre Island, Tx) and had a chance to use my new Ezzy Freeride 4 sails- 6.0 7.0 and 8.5. I’ve been using nothing but race sails for 15 years and for me, this is the way to go. The Ezzy Freeride has much more low end power than a comparable race sail and surprisingly, in the largest gusts the draft didn’t move. The top just bled off and as I went faster. The kicker to me was about a third less rigging time and much easier water-starting and up-hauling. My 120lb girlfriend had a blast using the 7.0 in lighter winds and was easily able to clear the sail for waterstarts.
Mark S.
04.21.10Excellent! Thank you so much for everything. Can't wait to see these boards in person.
Clare
04.21.10Thanks for your high level of customer service. Its been a pleasure (again).
John
04.15.10Hello Gary,
Isthmus staff know sailboards. They answer all of my questions and never rush me. Great service! Isthmus staff go the extra mile to ensure the customer is satisfied. I have been more than satisfied with all of my Isthmus purchases over the last 15 years. I have never had a problem with Isthmus. My gear shows up on time and undamaged. You can’t beat Tony Irwin’s packaging abilities!
There is no risk with Isthmus Sailboards. Terrific industry knowledge, great selection, and on time delivery all at fair prices. What else do you want?!?!?
Isthmus staff delivers. If they say they are going to follow up, they do. Never has a question or request gone unheeded. From my Mistral 273 XLE (1994?) to my Naish Glide (2009), Isthmus delivers great gear at excellent prices.
Regards,
Dirk
04.14.10Thank you very much again. I appreciate how helpful you and your company have always been. Enjoy your day.
Joan
03.29.10Hi Gary,
Both Boards arrived in great shape. The double boxes are bulletproof. Hope to get out on the water this Sunday. We will talk to you soon Thanks.
George
03.23.10Gary,
Your customer service and follow up has been great!
Thank you
03.18.10Gary,
Thanks so much. I thought super customer service like this wasn't supposed happen on the net. You guys are great!! Keep up the great work.
RCH
03.18.10Gary,
Thanks again for your guidance and professionalism. Talk soon.
Regards,
David
03.8.10Hi Gary,
Thanks for the special attention, don't worry, "consider it sold".
Raymond
03.3.10Hi Gary,
As you probably can see, I just ordered a 7.5 Freeride 3 with two masts and an extension. Thanks for your quick replies.
Best regards,
Åge
01.28.10Thanks so much!
Tell your boss you're providing terrific service, from a grateful customer :):):)
Cheers, Kathryn
01.23.10Hi Gary,
Everything arrived already today! (3 days) Perfect service thanks a lot!
Wednesday and Thursday I take off because there is 25 knots forecast… yeppi.
Cheers,
Sacha
Dubai,United Arab Emirates
01.16.10Hi Gary,
Just got my "Atan low cut split toe boots". Thanks Billions! I love them so much I may wear them to go to work next week!
Gaetane
01.11.10Hi Gary,
already came the harness... everything is right. Thank you for the speed and efficiency in your efforts, I am very grateful for your services.
Best regards,
Roberto from Spain
12.30.09Hi Gary,
I received my RRD 11'SUP last Tuesday. It was the best packing job I have ever seen and the Board got to Fort Lauderdale without a scratch. I paddled it on Tuesday night in the canals behind my house. It paddles as well as any SUP I have tried.
Thanks,
David
12.19.09Gary,
I received the sail yesterday. Thank you for the quick shipment! The
sail looks great and should be the perfect size. The kids will have a ball.
Thanks,
Thomas
12.19.09Hi Gary,
The RRD you sold me is a great little board (sails very much like the HiFly Move 95 - just like you said it would). The RRD planes very quickly for a 90 liter board, sails loose, and jibes like a dream. Thanks for recommending it.
Regards,
Mike
12.15.09Hey Gary & Joel,
Can’t wait to get out on the new Ezzy Wave Panther 5.8-it feels really light with that new technora material. Thanks again for all your help and for providing me great feedback for making decisions on sails, masts etc.
Appreciate it!!!
Joel
12.10.09OK Gary, everything right.
Thank you for your speed and efficiency.
Greetings from Spain,
Roberto.
12.3.09You are the man Gary, I appreciate all of your help and service.
Thank you,
Sam
11.30.09Hi Gary,
The sail arrived just in time for this epic weekend. 45 miles of gust
and 3 foot swells Friday and Saturday. Thanks for hooking me up!
Gregor
11.23.09Hey thanks for the excellent service. The boards arrived safe and fast.
Dwight
11.19.09Hello Isthmus,
Just a note to let you know I got my RRD Wave Cult 77 yesterday. Everything looks great. It looks as Jon described it. I ordered it on Monday and received it on Wednesday.
Thanks again for your good service.
Paul
11.15.09Gary,
I wanted to send you a few pictures of Heidi and I enjoying our new SUP'er board! It works very well, and we appreciate your help in finding us this one. I've never tried long-board sailing in light winds, but I have to say it's a lot of fun! Hope to do some more before the ice moves in!
Thanks again, and we'll see you soon!
Bill
11.15.09Thanks again for your time and excellent service over the years!
Best regards,
John
11.13.09Dirk and all,
I just want to let you know that my board arrived today in pristine condition.
Thanks for a pleasant acquisition experience from start to finish.
Gerry
11.11.09That is way cool, thank you so much.
you guys get my kudos and ongoing business.
JD
11.10.09Gary,
I got a bargain price on a 2007 Quatro Freemove 140 from you (through
Jon) over a year ago. Since it arrived, I've sailed that board here in
Kansas more than any other board I own. Thanks for being such a great source of good equipment over the years.
Webb
10.29.09THANK YOU GARY !
I don't know how did you pull this trick. Fast, impressive and perfect timing. Right stuff, weekend saved. I've got what I needed!
Thanks!
Robert
10.22.09Thanks for devoting so much time and trouble to this trivial problem.
Great service as always!
James.
09.24.09I received the board and everything is perfect.
Thanks
09.19.09Thank you so much… Thank you for very good service..looking forward to buy more from you guys!!=)
Stig
Norway
09.18.09Hi,
Just wanted to say I finally got to use one of my new Streamlined booms on Wednesday. It is the best boom I have ever used. I didn't even have to adjust the straps, it fit on my Sailworks Backbone without adjusting. The boom was super stiff, and has a comfortable shape.
Jeff
09.1.09Hi, It's always a pleasure to buy from you. That's why I prefer Isthmus over all Ezzy dealers here in Europe, you meet all my expectations. Thanks again for being able to deliver the Ezzy Black Panther sails so fast.
Pedro
08.31.09Thanks. Once again, your service is second to none!
Andrew
08.29.09Thanks for all the help you guys have been great.
Alfred
08.26.09Hi, I'll order them, and let me tell you that it's excellent doing business with you as always.
Thanks,
Pedro
08.4.09Aloha, Thank you again for the most amazing customer service ever!
Darylwin
07.22.09Just wanted to let you know, my quatro 63 arrived this noon, exactly as predicted by you. Once again, in perfect condition (thanks to the schenker guys) at the freight dock, just like the RRD 81 did. THE BOARD IS AWESOME !!!!! As advertised, turny, planes up unreal, loose as hell, and surprisingly comfy in the bumpy stuff. wow!! Just want to say thanks for the great score and your service. Shoulda bought it last year!!! You guys are awesome!!!!!! big s. swell fri--i'll be testing that stock fin. Thanks again
Bruce
07.22.09I am excited. It fits the board perfectly....You guys at the ISTHMUSSAILBOARDS are the bomb.....I am stoked! it got here fast and waiting at my front door by 12 noon today. (according to my neighbor.) I just got home from long boarding and wow.....I am so happy....RIGHT ON!
Thanks a million,
Mahalo nui loa,
Darylwin
07.14.09The 105 liter RRD that you sold me is a great board. A perfect compliment to my 86 RRD. The 105 gets me out and back on light days and has a wide range when the winds pick up. I use it mostly with a 5.8 (and 6.2). Thanks for the great service,
Mark.
07.13.09Thank you for the great help and advice. The board is set to arrive today -- I am looking forward to it.
Thanks,
Ian
07.10.09Thank you for your excellent customer service over the years. We really enjoy working with you guys! Suggestions and information from all of your staff members have been consistently honest and helpful, and we never feel pressured to buy items we don't need. Therefore, we will continue to buy items from Isthmus that we want! Thanks again.
Sincerely,
Laura
07.1.09The Ezzy sail and skinny mast arrived today at 8am and I was on the water sailing by 2pm! It is absolutely fantastic!!! The wind was only averaging 15 but I took it out on a 110 liter board and immediately was planing and having a ball!! Rob was on the older 6.6 Ezzy Infinity and then I persuaded him to try mine and he was planing on it too. Jibing is now fun again- just like in Maui.
We just came in after 2 hours of gleeful sailing. T
hank you so much for your excellent advice - I cannot stop smiling!!
Warmest wishes,
Judie
07.10.09
Thanks for the board bag recommendation. I got the Dakine board bag (VERY NICE) today and the board fits great inside the bag, the extra length is fine since I store the board vertical in my garage I can put an extra layer of foam inside the board bag to protect the tail of the board. Thanks again and have a great weekend!
Michael
07.08.09
Thank you again. I am so stoked about this board. I know it has taken a lot of effort to make it happen for me, and I truly appreciate it.
Mark
07.02.09
Thanks as always. Isthmus sailboards is a uniquely helpful organization. Everyone should buy from you.
Best, Mike
06.24.09
Thank you for all of the help confirming the details of the order I really apreciate the customer service.
David
06.23.09
Hello Dirk, Just wanted let you know that my Hobie SUP package and Epic SUP bag arrived yesterday afternoon.
All items ordered were received intact. Big THANK YOU to the folks at Isthmus for everything: consultation
on board selection and gear picks, very good packaging for shipping and friendly service.
Maiden voyage today on the Potomac River in Washington, DC. Thanks again for your help and great
customer service. Have a relaxing summer!
Dave
06.12.09
My board, boom and everything else got here Tue afternoon. The board looks great and I think will work really well for light wind freestyle with a small sail. I'm also eager to take it out with my 8.0 and 10.0 Retros and get planning.
Thank you for paying attention to not only the big items but the little ones like the cleats and fin screws. Gary said he couldn't get the cleats for me so I appreciate the extra effort you made. The MFC fin is just what I wanted too.
Thanks for the personal service that went above and beyond what most dealers would have provided.
Sam
06.08.09
As always everything was ok and right on time. Thanks for your excelent service.
Best regards,
Pedro
06.03.09
Dear Mr. Stone,
I’m writing to you today to bring an outstanding member of the Isthmus Sailboard staff to your attention.
Jon Massmann, has consistently demonstrated an outstanding knowledge of product and in particular, provided a thorough understanding of Stand Up Paddleboarding to myself and my family.
As a result, we are again, happy, educated and satisfied customers of Isthmus Sailboards and intend on being customers for life.
We commend you Mr. Stone for hiring such a top-notch professional as Jon to take care of us and our most important recreational needs…..SUP!
Kind Regards,
Christopher & Cheryl
05.20.09
Thanks for being easy to deal with. You are very responsive and accommodating. I will order from you again. Good customer service is readily forgotten about these days with online ordering.
Thanks,
Erik
05.15.09
Hi Gary, Thanks for the prompt delivery. The gear looks great. I am very happy.
Regards,
Mario
05.15.09
Dirk, Gary, The 2008 RRD Freestyle Wave LTD 95 just arrived. No issue during shipping. The board looks great. I can't wait to ride it. I'll send you a report after I ride it in June at Duck, NC (Outer Banks). Thank you for a great service.
Bertrand
05.12.09
Dirk, All my gear came today. The driver was very courteous and actually helped me to unpack the stuff. Thanks for your help and I can't wait to get this stuff in the water!!!! Cheers,
C
04.28.09
Gary, Thank you so much for spending all this time with me on the phone and
e-mail. I greatly appreciate it!
Sasha
04.25.09
Gary, Wanted to say Thanx for the order you placed for me recently. Not only
is the stuff exceptional - but how Isthmus handled the order was great. I've never seen
such good packing. I look forward to continued business in the future.
Jim
04.24.09
Hi, Thanks for the fast service, I will see you for my next windsurf needs.....
Barry
04.20.09
Gary, As always, it's a real pleasure doing business with you all.
Andy
04.17.09
Hi Jon -- Picked up the board yesterday and had a great session at Bodega Bay. What a sweet ride! Thanks for your help.
Steve
04.16.09
Hi Gary, Dirk and Jon--Just wanted to follow up my recent order with a heavy THANK YOU!!! absolutely amazing--- I ordered my board on Friday at noon and wow MONDAY, 8 a.m. the freight co. called. despite the holiday wkend, i had my board monday afternoon! absolutely awesome service. The board was in perfect shape, and the DB Schenker guys even forwarded it to the nearby warehouse. They were totally pro, the guy even wanted to help load it in the car. Anyhow, just wanted to say thanks alot for all of your professionalism in keeping the stoke alive!!!
Bruce
04.14.09
I received my order today and everything looks great! Thanks for the exceptional service! Best Regards,
John
04.11.09
The boards came in perfect condition. Can't wait to try them!!!...
Jeannie
04.06.09
Hello Isthmus, Just a quick note to let you know I got the RRD-90 yesterday in great shape-not a mark on the shipping boxes. As always thank you for the great service.
Paul
04.05.09
I got the shipment and used the boom yesterday. Thanks so much for taking care of this so quickly and easily. I have bought stuff from you guys before and taking care of customers like this will make me buy all future gear from you guys!
Also, those dvds are great, highly recommend Peter Hart.
Thanks again,
Cory
04.04.09
Board arrived today, complete and in perfect condition. Packing was effective. Delivery was fast. Thanks Jon and Gary for your support and service. Can't wait for tomorrow and the wind is Blowing!
Thanks,
Pablo
04.02.09
Thank you (and Isthmus) for helping me rig up again this year.
Cheers,
Mark
03.29.09
Hi Gary - I just wanted to say thanks for all of your help and your patience in answering my questions over the phone. My Starboard SUP arrived safely and I have had it out a few times already. I'll definitely be back to order another board for my wife soon.
Thanks again for all of your help.
Jeremy
03.29.09
Hi Gary, The bag is really nice! fits the board well. Thanks again for all of your help. I'll be back. Regards,
Paul
03.29.09
Isthmus, The fin I bought a few weeks ago is fantastic.
Jack
03.29.09
Thanks Gary for your detailed info on the 2009 Ezzy Freeride 3 Technora sail. I just placed my order on line for a 7.5 in blue and gray. Its really great knowing where to get expert windsurfing advice and the latest windsurfing gear. Have a great and safe windsurfing season...
Mike
03.27.09
Jon - I bought the RRD 145 monocoque aluminum boom from you and love it. Now, of course, I want the 180. Please let me know when they come in.
Thanks, Robert
03.26.09
Dear Clay,
(Clay Feeter from Stand Up Journal)
Just bought a 12' hobie ATR through one of your advertisers-ISTHMUS SAILBOARDS, GREAT price excellent delivery and packing, highly recommended.
Regards, Tony
03.25.09
Jon, I had a chance to sail the RRD FSW90 this past weekend with my 6.2. Loved it. Comfortable and fun. Might add a bigger fin soon, but it was nice and loose with the 25cm. Thanks.
Regards,
Paul
03.25.09
Gary, Got my Starboard SUPer yesterday morning. The packaging of the board was once again awesome and all
arrived perfectly.
Scott
03.20.09
Gary, Thank you very much sir. I'll let you know when we receive the SUP's, and if I need anymore hi-res graphics I will let you know. Hopefully next year at this time we'll be expanding the program! You've been awesome.
v/r
Greg
Director, Outdoor Recreation
U.S. Army Garrison-Torii Station
03.20.09
Hey Gary! Got the paddle, masts and goodies. Everything is great! Thanks,
Ron
03.19.09
Hi Jon, Just wanted to let you know that I am loving the Isonic 111, it's perfect for the start of the season, incredible board, powerful fast, controllable and EASY! Amazing you can win a world cup on this thing. Thank you again for being patient and for the good advice!
Davide
03.18.09
Hey Gary, The harness arrived today and it fits great! Can't wait to try it out.
Thanks for the quick ship!
Stephen
03.17.09
Gary, Wow. Thanks for the details on the Ezzys. You certainly have patience dealing with newbies. I know it makes sense running a business but I appreciate it.
Ralph
03.16.09
Hi Joel, Gary: UPS Freight just delivered my order - everything was in perfect condition. Thanks. Now, if we can just get the two feet of ice to thaw from Higgins Lake, I'll be able to try it out.
Best Regards, Mike
03.16.09
Thanks. If you want a print of any of my photos , send me the URL. It's on me as gratitude for great service I always received from you guys.
Mike
http://michaelzphoto.smugmug.com/gallery/3689833_pnwhk
03.10.09
Thanks for all the great support you guys give windsurfing.
Michael
03.10.09
Hi Gary, I'm stoked to get my new RRD Freestyle Wave 85. It looks like the perfect shape for me. I like the way you guys pack the boards it's almost impossible to damage in shipping.
Cheers,
Sofien
03.09.09
Hi Gary, Wow! With a powered 6.5 set at minimum tension, me pushing 200lbs and our typically choppy water; the Enduro 9.75 did not spin out even once in 2 and a half hours of sailing. Very very nice. If I was not going to be forced to use weed fins most of the year I would standardize on the Enduros.
Chris Z.
Japan
02.24.09
I got to rig and then sail the 7.5 and 8.5 Ezzy Free(ride)3.
AMAZING!!! Probably the best big sail I've ever
sailed. Balanced--- Powerful---Smooth in transition. An 8.5 that feels
like a 6.5 in handling - but what horsepower! You've got to promote
these sails.
Mark
02.22.09
I just wanted to say thank you for helping me with the HPL boom. This new
boom is exactly what I was looking for. I appreciate the fact that you
covered the shipping costs for the boom I returned. Nice working with you.
Anton
02.12.09
Hi Gary, The last of the "stimulus package" arrived today in Boston: True Ames "snow shovel" and matching "snow suit" (O'Neill shorty). Just need sun glasses, flip flops and I'm ready for Costa Rica! Thanks again for your super efficient customer service.
Regards,
Olivier
02.11.09
Dirk, The board has arrived in perfect condition on first inpection. The board is awesome. I appreciate the very sturdy packaging and the quick shipping times. The trucking company also delivered it at the exact time they promised and the driver patiently waited while I unpacked and inspected it. Based on this pleasant experience I hope to do more shopping with you in the future.
Thanks
Gordon
01.18.09
Hi Gary, I'm in La Ventana, Baja.... the wind has been great here, unlike Texas- we only sailed 3 days the whole month!
I LOVE the new board , (RRD Twin Tip 100) it's so much faster than the old one I had, and it spins really well. I can't say enough good things about it- it really is the perfect board for me- so thank you so much. My vulcans are a lot more consistent and I am almost spocking on it... soon!
Hope all is well,
Tanya
12.16.08
Thanks so much… you always do a great job when we order from you. Have a great Holiday Season!
Kathy
12.12.08
Hi Gary, Just to tell you that I got the Ezzy Hood River masts today ( the container took about a month to get to Europe) and they look great. Always a pleasure doing business with Isthmus.
Best Regards
Pedro
Lisbon-Portugal
12.04.08
Gary, I had the board delivered, I inspected it and received it. I'm very happy about this purchase, and
thank you for following through.
The windy season in Saipan is winter, and Februrary is the peak. Looks like I'm gonna have a lot of
fun in light wind!
William
11.24.08
Gary, I got my packages yesterday and now I'm really pumped! Thanks for the
time you spent and the advice you gave to get me to my decision. After
seeing the RIO L I'm confident I made the right choice and I'm going to have
a hard time waiting until spring!
I know it's your "job" and your business but I could also tell you enjoy what you do.
Kelly and Greg both spoke highly of your passion for the sport and how pleased they
are in dealing with you and Isthmus. Being in business myself we both know that positive
referrals are an indication of performance. I look forward to doing business
with you again in the future and maybe we'll meet in Bonaire some day!
Jack
11.21.08
Hi Gary, Thank you so much for helping Jack select the right "stuff" He just called and man is he fired up........all his new equipment came today. You guys are the best! He kept telling me how much time you spent with him deciding the right choices and how nice and understanding and passionate you were. Very Cool.
Kelly
11.18.08
You have the best and easiest web site store. Thanks for the help, I will be using your store a great deal in the future.
Mike
11.03.08
Jon, Thanks again for all the help with the gear. I really appreciate the time
you spent with me. You definitely helped make it a great weekend.
I was out sailing on Lake Geneva on Saturday. The temperature was 34
degrees and 27 with the wind chill. I was absolutely comfortable.
Thanks Again,
Mark
11.03.08
Thanks Jon for your help! The mast and boom are beauties!!! My daughter and I assembled the outhaul today and are ready to sail!
Joe Q.
11.03.08
Hello, Finally had a chance to ride the '08 RRD X-Fire I purchased from you. What a fantastic board. The easist slalom board I've ever ridden, by far!!! Tons of fun!! Used it in a super powered 5.5 conditon at Port Kelley (Gorge).
Thanks,
Patrick
10.20.08
Gary, I wanted to thank you again for helping me select the Kona One and Ezzy Freeride sail quiver last spring. I got a fair amount of sailing in this past summer and was only skunked once. The Kona is a vast improvement over the last longboard I sailed back in the late '80s and the improvement in sails, booms and masts is amazing.
Jim
10.17.08
Thank you Mr. Stone, I received my RRD 360, sail, and etc. today. It was all in perfect shape.
Wow! It is all very nice! We can't wait to use it. We need to get some
wetsuits next.
Hope to do much business in the future. We plan on a second board and new sail this summer.
Sincerely,
Drew
10.07.08
Guys, I’ve been a loyal customer for well over a decade and have often thought about emailing, but never quite got around to it. This time is different. I bought one of your deeply discounted ’07 Quatro Freemove boards, a 140, a little over a month ago from Jon. This was in spite of mediocre reviews in Wind Surfing, due mainly to its less than stellar early planing and speed. The review did say, however, that it was the first board testers ran to when the wind picked up. Both characteristics were attributed to the fact that it essentially is a ginormous wave board. I figured it would be good for our typically gusty conditions, and was I ever right! I sailed it with a 7.5 for the second time on Saturday (see below), and it was awesome! It handled like a dream; I never felt over-boarded for a minute! So thanks for the killer deal on such a killer board. (I did go to smaller gear on Sunday).
BTW, Wigger is a primitive group camp area at Pomona Lake (southwest of Lawrence, KS), that a group of 35-40 Kansas City, Lawrence and Topeka windsurfers reserves for our exclusive use every weekend from late spring through early fall. It’s a great place to launch and sail on anything from the south or west. Nabil J. and his brother were the two kiters boosting 20 foot jumps on Sunday. There’s no bad blood between windsurfers and kiters in Kansas.
Thanks for always carrying great gear and giving good advice (Jon said the ideal sail for my Quatro would be a 7.5).
Webb
10.07.08
Thanks for your prompt note and shipping details. I will definitely consider Isthmus again for my windsurfing needs.
James
09.30.08
Gary, Glad I can trust you, there are many more things to buy from Isthmus on my wish list.
Hopefully, a second new board for the Mrs. in the spring and a new Ezzy for me, etc. Of all the windsurfer sites, you have always been most helpful in answering questions and prompt replies.
Thank you,
Andrew
09.27.08
Subject: Re: streamlined boom head front boom tube shims to Guam
Hi Gary, I received the shims, and they fit perfect. Awesome service sir.
Thank You,
Mike T
09.22.08
Gary, Windsurfing is just very special to me – and I am thankful to have a helpful “big brother.”
thanks.
Tom
09.19.08
Dear Gary and Jon, It is absolutely amazing that over a great distance you were able to completely satisfy all of my particulars pertaining to the rig which I had recently purchased from you. Everyone in your store was extremely helpful and I am most grateful.
Sincerely,
Dr A. from Long Island New York
09.19.08
Excellent, Thanks!
I tried to do business with another online windsurfing source, but it hasn't been going so well. I think you've just earned my business. Thanks again!
Springer
09.15.08
Gary, The board and sails arrived this week and look great. At one point, I wondered whether I should be buying used gear without seeing it first. However, I have been working with you for a couple of years, have found you to be very fair and reputable, and decided I didn't have anything to worry about. This delivery underscores that confidence. I'm looking forward to getting out on the water in the next couple weeks to test them out.
Thx!
Patrick
09.15.08
Hi Jon, You are the Greatest! I received my new beautiful sail and mast today! Now I am ready to play with the big winds :) Thanks for your promptness in this matter, you made my day!
Kelly
09.03.08
I have everything (masts, fin, straps). If you look at your records, you'll see i'm a repeat customer for many years (even though i live in Houston). The reason is your great service...thanks.
Jim
09.03.08
I wanted to say a big 'thank you' to Dirk for taking a very significant amount of time helping me decide on an ideal windsurfing package to match my current skill level and desired goals. He went beyond what I consider outstanding customer service. I was afraid I might get something I would quickly progress out of, and recognize that Dirk helped me strike a perfect balance in a progressive freeride board for my size, current skill and athletic level.
Dirk took the time to explain performance with the different masts, sails, booms, fins, boards and answered all my questions without flinching. Never did I sense the "damm, hope this guy buys something and leaves" attitude.
I took my rig out within three days after purchasing it and ripped across Lake Tomahawk here in Northern Wisconsin. I could not believe how quickly I got up on plane with way less wind than before! It is a blast and I can't wait to get out on it again. I'm totally stoked!!! It is such a HUGE improvement over my old windsurfing rig.
I certainly recommend you to anyone considering windsurfing!
Joel
09.03.08
Dirk, Thanks for your help in shipping my board this week. The parcel arrived on time and in perfect condition from the carrier.
Yahooooooo
Seth
09.03.08
Jon, Gary: Good morning and just wanted you to know that the Powerex RDM 370 arrived here yesterday and the Ezzy Wave SE 3.5 today! Both in great shape and ready to go. Just need big wind here now but knowing the North Sea reputation in the fall, I don't think I will have too long to wait.
Otherwise thanks again to you for the great prices and prompt mailing of the mast and sail and look forward to talking with you again soon.
Good winds and waves,
Chuck
09.03.08
Hey Jon, Just wanted to say that the Naish has been GREAT! Super fun, a little mellow and there are a few SUPs here in Minneapolis - I saw 6 on Calhoun 2 Sats ago. Plus, I screwed-on a sail, give my wife a windsurf lesson and she sailed across the lake and back by herself for her first time ever on a windsurfer! I tried it myself and it was a blast!
Thanks,
Dean
09.02.08
Thanks! Now I see why all my sailboard friends recommended you over the house
retailer... Fast, Knowledgeable, polite... =)
Thanks!
Mike
09.02.08
Hi Gary, Thanks again for your quick reply and confirmations. I'll look forward to getting in touch with the freight company and, of course, getting the board. It's been a pleasure doing business. Your testimonials certainly told the truth, and I'll pass on your info to my brother in law, who's getting into SUP.
Best,
Jeff
08.29.08
Gary, Just a quick note to let you know that the 105 liter RRD arrived on Friday -- I went to the shipping company to pick it up. Board was in perfect condition -- excellent packing. I sailed it in light conditions (5.8 and 6.5) on Friday, Sat, and Sun -- it is perfect for me and I am delighted with this choice.
Thanks again for helping thru this decision process and providing great service and support.
Mark
08.28.08
Gary, Last summer my wife (Maleah) bought me a Starboard Go, Ezzy superlite 4.7, Ezzy superlite 6.5, and 430 cm Fiberspar reflex 4200 QT mast (along with the rest of tyhe rig componenets). It has been WONDERFUL and I have been having a great time with it. Thanks a ton for helping her pick everything out!! I am not sure why we held off so long on getting new windsurfing gear because it has increased our sailing fun a ton!!
Thanks
Ken
08.04.08
Hi Gary. Thanks again for sloshing around with me out at Mosier Creek. I really
appreciate any help I can get out there. I used the RRD 85 last
weekend and had a blast on it. And it's much easier/lighter for me to
carry. thanks,
Cathy
08.01.08
Gary, I appreciate your efficient and helpful service. I just wish I had thought of this when I ordered the sail! My son's boom came apart last summer here. I've broken down a couple of times myself out on the reef so these boom heads will be a good insurance policy. Many thanks,
David
07.31.08
Jon, thanks for getting the handle, I got it a day or two ago. Thanks again for the excellent and personal service. It is good to have a friend in the business. Jeff
07.30.08
Thanks a lot Jon, I got it on friday and had 2 great days of sailing thanks so much for your help. I'm going to keep looking at what you suggested and am going to try to find the extra money to get the good stuff. Thanks so much and look forward to doing more business with you.
Cam
07.28.08
Gary, I wanted to drop you a line to tell you that I am really enjoying the Kona One and rig you recommended. So far I have been out in winds ranging from 7 to 10 knots and since I am so rusty have only used the 7.0 Free Ride. In these light winds even with the smaller sail the board moves quite well and I have been able to pump it onto a plane riding down some of the larger chop. I will probably looking for a large free-ride board next spring to supplement the Kona One and will be sure to contact you at that time. Thanks for your advice and service.
Jim
07.26.08
We have received your equipment and already are putting it to use.
Thank you so much for getting it to us so promptly, and our little
kids are already able to sail around with the kids rig we got from
you. They love it, and everyone has nicknamed the 2.0 "Little Guy!"
We have very much enjoyed working with you, and after meeting with the
camp director, we agreed that working with you with all of this has
been so easy that we hope to be able to work with you as years go on!
Thanks again,
Sincerely,
Sarah
07.18.08
Gary, Just a quick note to say how much I enjoyed sailing the RRD Freestyle Wave 115. Your recommendation was spot on!! Last Sunday I was able to squeak in a 2 hour session before I headed to the airport for a business trip. It was blowing onshore 25-30mph on Lake Huron and the smallest sail I had rigged was a 5.5m. I didn't take the time to rig something smaller, but just hit the water and had a great time. I immediately felt comfortable and was able to handle the chop and overpowered conditions very well. It is just a great board. Also earlier in the weekend I was able to give the 9.8 V8 a try. Again, great recommendation -- plenty of low end power and very stable.
Thanks again for the great support and recommendations.
Regards,
Don
06.19.08
I want to tell you Thanks for sending our orders so promptly as
we do not have a windsurf shop in Clovis, Calif. I could not believe how fast the products arrive.
Thanks again,
Barbara
06.19.08
Heh. Bought two Ezzy sails and a Drake fin. Love em. Good service and
products. Thanks!!!
Mitch
06.19.08
Got it. Perfect condition. That was seriously fast shipping. Thanks!
Niko
06.11.08
Hi Gary, Just received the double board bag and the quiver bag. The size of the board bag is perfect. I can fit my boards in there with their own single bags. Thanks again,
Damien
06.11.08
Thanks Dirk. BTW all the stuff I ordered last week got here really fast and looks great!
Ed
06.11.08
The two masts, boom, and sail all arrived this morning in perfect condition. Thanks for the speedy service and Tony, thanks for the usual great careful packing job. The Ezzy Freeride looks great. Can't wait to sail it! Thanks!
Michael
06.05.08
Here's a shot from Monday at Isabella when it was averaging mid to high 20s! I was way overpowered on my 5.4 at times but it was more fun to stay out than to rig down. The RRD has amazing range - to be fun in that much wind; guys on 78L boards were pretty surprised I was holding down this equipment.
Paul
06.04.08
Gentlemen, Got my gear today. Thank you again for the equipment recommendation and fast service. I now have a trailer full of first class stuff that makes me smile everytime I pull into the parking lot and ponder what I am going to rig.
Gregg
06.03.08
Hey guys, Thank you so much for getting my new Ezzy sail and weed fin to me last Saturday, I'm not sure how you did it really, but I totally appreciate it. Hope to see everyone in Bonaire this winter. Cinda
05.29.08
Hi Guys, thank you all for the efficient service I received while my wife was up in The States. I ordered some small stuff (mast plugs) as well as mast base tendon and harness lines. Everything was delivered on time, you guys made sure I was going to get the right stuff and I did...She has been back for two days and I've been using the new tendon mast foot...it's great, Thanks again for all your help,
Steve
05.25.08
Hey Gary, just wanted to drop you a line and let you know I received my two new Hucker sails a couple weeks ago and have since had 3 awesome sessions since. I rode the 6.6 Hucker the first day on my Techno 272 and had a blast. The next few sessions were on my 5.6 Hucker and my Mistral Stinger, a fantastic combination. Looking forward to more wind..thanks for the great customer service (as always!).. Regards,
Chris
05.23.08
Thanks Joel, I just wanna tell you that I really appreciated your help, and I find your service one of the most efficient I've ever had in my life. Looking forward to making deals with you again (maybe next time I'll be in the US) Best,
Daniele
05.21.08
Joel, Just wanted to let you know that the board arrived in good condition and is already in my van ready to sail tomorrow.
thanks again for the quick shipment. Have a great day,
Dennis
05.13.08
Gary, All the gear arrived yesterday and was in perfect condition. You nailed it on gear choice right down to the harness line length. We had good wind on the Chesapeake Bay yesterday and the new equipment was just awesome.
Thanks!
Elliot
05.09.08
Jon, Just wanted to tell you that my 1st experience with buying from Isthmus
Sailboards was an excellent one, from the initial website browsing to a
phone call with information, quick processing and delivery. Very smooth;
keep it that way. Isthmus Sailboards is definitely on my list of online
retailers to recommend.
Cheers
Davor
05.08.08
Dear Gary, I received everything. Thanks a lot. That was very quick !
Best
Damien
05.02.08
Thank you for your professional service. It’s a pleasure doing business with you. Thanks for providing the tracking number as I may be able to intercept home delivery at the freight center and get it a day or two earlier.
Marty
04.30.08
Hi Gary, Just to let you know that we have received the boards, sail, boom and pads in
perfect condition today. You really know how to pack boards even though I could
tell the UPS guy was not really happy when he saw a box inside a box. But he was
kind enough to help me open up all the boxes. Thanks.
Miki
04.30.08
Gary, I've purchased a board and a few other goods from Isthmus over the
past two years and appreciate the service I've had each time - as a
result, it's become my go-to store for online purchases. Thanks for your help,
Jonathan
04.29.08
Thanks for your help the boom is great I tried it out this weekend
James
04.28.08
Jon, I have received the Chinook RDM extension and base I ordered from Isthmus. As you stated, they are very nicely finished components. Thank you for your help in choosing Chinook products, and the quick service. Regards,
Tom
04.25.08
Thanks for brilliant service and follow up!!! I will reccomend you to all my friends.
Aloha Stian
04.24.08
Dirk, Hi and Thanks, I figured I would never need that part. I will be windsurfing in one of the most remote places in the Southwest, Alamo Lake. It is in the middle of a remote section of the desert near Bouse, Arizona. I will be there for several years working on a patent on solar heat rejection and specialized battery charging. I will use my sand rail to take my Bic board to the lake. Everyone I ask says they don't think anyone has windsurfed there.
Patrick
04.21.08
Hi John, Thanks for all the effort. I will be getting a sail tomorrow. That’s good as the water is busy getting warm and I’m itchin. I’ll call you after I get the sail. Thanks again to all at Isthmus.
Ed
04.21.08
Wow! Thanks for the speed and the service. Lookin' forward to the next nor' easter. Thanks again Jon
Chris
04.16.08
I am very pleased with your whole production, products, support, and response to my needs and inquiries. Thanks again. You know how to do your business.!!!
Mark
04.09.08
Jon, You don't mess around. I just received an e-mail from Fed Ex, indicating the new stuff has already been delivered. Thanks for the quick turnaround Jon.
Paul
04.09.08
Wow! The shipping was super fast.It didn't even take 24 hours!
Thanks a lot,
Erika
04.08.08
Thank you, Joel. As always, Isthmus sevice is first rate!
Paul
04.07.08
Gary, You are such a joy to do business with. You can be assured of my continued
patronage.
Mark
04.07.08
Dear Dirk and Gary, I really appreciate all the assistance and advise you have both given me through the entire process. You really do a great job in "Customer Care" and that should ensure your continued success in today's market. You will have my continued support. Congratulations!
Thanks.
Jeff
04.03.08
Joel, I have a 12’6 SUP from Starboard. I love it. I have been cruising Lac Bay enjoying the zen like experience being on a SUP. I pass turtles and barracudas and am one with nature. The board is very stable and efficient. Elvis took my board into the waves with a sail and loved it. Roger and I took our SUP’s to Red Slave and had a great small wave sesh.
I am ordering a smaller board for Cape Cod as I spend part of the Spring and Fall here. My goal is to become more efficient in waves.
I am thrilled to be on the Starboard Team and so happy owning my SUP.
Annie
03.26.08
Thanks again for all your help. Your shops customer service truly stands above the rest. Have a great season and I hope to stop in sooner than later.
Keith
03.15.08
Dude that RRD Z-Ride 120 rules! Took it out last Monday on the SF Bay (Palo Alto
site). Landed a jibe 1st day (which was the point of getting it
since I had a 100 L Naish). Very easy to plane, as advertised. Handles
the chop as well as my 100 L as far as I can tell. Thanks much again.
Doug
02.12.08
Joel, Good call, great service, my first experience with Isthmus Sailboards. I appreciate your help and fast reponse.
Thanks
Johnny
02.10.08
Hi Joel, Received my new RRD 90 L board today and everything arrived in perfect condition. Packaging and Isthmus both excellent as usual. Pass my thanks on to Gary.
Dick
02.7.08
Hey Gary, The boards arrived yesterday in perfect condition (of course) thanks to your impeccable packaging. Living so far away from a city, I receive mail and internet orders weekly, yet very few are as consistently well packaged, on time, and accurately filled as those from Isthmus.
Barry
01.25.08
Got the suit -- great fit -- LOVE it!!
Thanks for helping make it happen!
Cheers,
Aina
01.16.08
Gary, Thank you for your help and efforts. BTW, your gorge store and staff could not be more helpful and we are looking
forward to visiting them again, quite possibly this summer.
Best,
Andrew
01.16.08
Hi Gary, The sail was in NJ on time and I just shipped it to Portugal. Thank's for your service.
The new Ezzy's are great.
Pedro
11.13.07
Hi Joel, Today I received the package with the sailing gloves – thanks a lot! That was pretty fast for an international order… Great service! So, once again thank you very much for your effort and your assistance,
Have a good sailing winter.
Cheers,
Florian
Kronshagen, Germany
11.13.07
Hi Gary! Everything is ok, the new board has already arrived. Due to the snow and minus temperatures outside, the test on the water will be slightly postponed. Many thanks for your help and assistance. Regards,
Inga
Latvia
10.29.07
Joel, Just got back from Maui, and thanks for shipping out my RRD TwinTip in a timely manner for me to hand-receive it. I can't believe how light the board is for 102L, which is almost equivalent to my JP's PRO 100L ($2000..). The MFC fin and Dakine straps that came standard with the RRD board are top-notch. I recommended RRD to my friends in the S.F. bay and Gorge area. I'll drop into your Gorge OR shop next season, too!
Thank you and have a great weekend.
Kay
10.25.07
Hi Gary, Just to let you know that everything went ok with the sails and the colors are correct.
Thank you for your excellent service. I'll keep buying material from ISTHMUS and next year I hope that the Euro currency keeps very high against the US Dollar, I would like to buy the 2009 Ezzy quiver from you. Thank you,
Pedro
10.25.07
Hey Guys, hanks so much for the very warm and perfectly fitting dry suit. It's wonderful. We are sailing often and it's cool out but I'm very comfortable. You guys are great. Happy sailing,
Ronda
10.16.07
You guys provide great service and very helpful comments.
A lot more than just selling a board, sail...
We appreciate the time and advice you devote to us a lot!
Regards,
David
10.09.07
Jon, Received the Neil Pryde drysuit this morning and it fits perfectly!! Thank you for your assistance.
10.02.07
Hello! Thanks for the assistance and great telephone service. I eagerly await my new suit. yeee haaaa! can't wait!
Gary
Nova Scotia, Canada
10.02.07
Hi Jon, I was able to get a couple sessions on the RRD Freestyle Wave 86 and just wanted to thank you for your advice and patience with me as I made up my mind. I've only ridden it two days but it was really a joy. Definitely good advice about the size. I can't wait to get out on it again.
Jeff
10.01.07
Hi Gary, Thanks for your help with my broken fin part. The brass fitting you picked out is perfect. Back in business! The Power Uphaul looks intriguing. The design seems to address one of those niggling windsurfing problems. It is hard maintain a firm grip on a wet uphaul, particularly on a bigger sail. Can't wait to try it out.
Best,
Peggy
09.12.07
Hi Dirk, You guys are amazing (again), I've already received the 2004 cams.
Dealing with Isthmus gives me a similar feeling as a perfect windsurfing day. Thanks again,
Michael
09.11.07
Thank you for taking such good care of us even when you are so far away.
We had a great time in the Gorge. The folks in your shop were really
nice.
Anne
09.10.07
Hi Gary, Thank you so much for your time and patience.
Gaetane
09.08.07
THANKS GUYS! I love your shop and service... keep up the great work!
Ed
09.04.07
Gary, Thanks for your help selecting the mast bases, etc required to put Ezzy Kids Rig and others on all my antique boards. Everything (except the backordered mistral maui adapter which you mentioned) showed up ahead of schedule and fit perfectly – the 2.5 sail was perfect for my 10 year old. We really enjoyed ourselves!
Sincerely,
Chris
08.30.07
Hi Gary,
We received the vent plugs . Thanks so much. Also thanks so much for your help with everything. My new wet suit is the best suit I ever owned. In fact it is the first suit in more than 25 years of sailing that has sleeves that are long enough.
We spent a very windy week in Rio this year and I got to sail my 69 liter exocet that I got from you a few years ago. It was great fun. I gave your email address to a friend that wants to buy some new boards. Hopefully he will email you.
Thanks again.
Janet
08.20.07
Dear Gary, I (the french one) have to say that it is the first time in my entire windsurfer buyer's life to be advised with such patience,kindness and professionalism. Thank you for helping me in choosing the adequate gears. I am now impatient to receive them and try them. Will send you some pics of my secret spot......hopefully by next week. Thanks as well for your web adress...will look forward to discover spots in Long Island.
Gilles New York
08.02.07
Wanted to let you know that I have been a really happy Isthmus customer. Prices are fair, great selection, packaging is bomb proof (new RRD was bubble wrapped, boxed then put into a second box!!!) and customer service has been excellent. Jon has great product knowledge and all of his recommendations have been right on.
Thanks,
Chip
07.13.07
Jon, Received the JP Super Sport 136 last Friday and finally had a chance to sail it yesterday. This board felt comfortable the minute I took off from the beach. Smooth ride, planes early and jibes like a dream. This was one of the easiest windsurfing purchases I have ever made. Board arrived as promised and no damage. Great doing business with you.
Larry
07.30.07
Hey guys, Thank you so much for the quick replacement of my mast. I am in prime windsurfing season and I didn't miss a beat. Barry, I have been using your products since 1993 and they are always excellent. Joel, you guys take care of the customer. Thanks again.
Mark
07.12.07
Thanks Gary. Great turn around service for a $16 part shipped. Now that's the best customer service I had in two
years dealing with anything!
Kevin
06.30.07
Joel, Thank you for prompt response. I am very satisfied with Isthmus Sailboards service, where I do 90% of my purchases... Best Regards,
Jorge
06.30.07
Thank you for your quick response to my order...the package arrived before I got home from work, was exactly what I needed, I used it this evening, and it worked better than the old stuff! I would order from you guys again!
Jane
06.29.07
Thank you so much for the fantastic service and speed of delivery on my recent purchase. Your price was so low, I thought it was a mistake and I would never see the sail. But it arrived today and it is perfect! I will definitely use you in the future.
Mark
06.27.07
Hi Joel, I received my new board, sail and bag. Everything came safe and sound. I never had anything so well wrapped in my life :-) LOL. Thank you very much and it was a pleasure to do business with you.
Aranka
06.20.07
Dirk, I sailed Bailey's Harbor yesterday (geez wish you and Joel and Phil were there..)--in a wonderful steady southerly--I could hold on to the 5.8 for a lot longer than I expected - then rigged down, but I love the Neil Pryde Search - handles great and even works with my little board. One very happy gal.
Robin
06.13.07
Hi Gary, I received my board with no incident! The board
is absolutely superb!!! Thanks very much for your help on
making a choice! (JP XCite Ride 110 2007) Best regards,
Greg
06.13.07
Just wanted to send a word of thanks for all your help. All the equipment arrived in great shape. Got the sail and board all rigged last night. Received a very helpful voicemail from Dirk today in answer to a question I left on your voicemail regarding the rigging of my maui sail. I'll be taking it out this weekend. Thanks again.
Gil
06.12.07
I sailed the Ezzy Freeride 7.5m2! Fabulous. Very powerful feels like a cambered race sail, more stable alowing me to take it faster. I think I took the RRD as fast I ever have with it.
Joe
06.07.07
Hi Jon, Just a note to say I finally got to try out the 5.0 SE and the skinny mast sailing the remnants of Barry on Monday- down the line shoulder high at Matunuck.. Think I'm gonna love this sail! I figure it takes at least a dozen sessions to really get the feel of a sail, but I was impressed with the tunability as the wind was up and down, so I was adjusting the out haul for power in the water. The balance and low end power feel good too. And the RDM is great for grabbing and throwing in the jibes! Thanks again, always a pleasure dealing with you guys.
Michael
05.29.07
CJ, Thank you very much for your helpful information and attentive follow up. I look forward to using the sails next weekend.
Cindy
05.16.07
Great job Gary. Your advice was dead accurate. Glad I went with the Ezzy Freerides. Within a couple days of receiving my order, I had an epic session on the new Ezzy Freeride 6.5. Rigging and tuning the sail was effortless. Can't say I missed having cams one bit! The sail managed our extremely gusty conditions with no problem whatsoever, and kept me in the footstraps 95% of the time. Kudos to the team at Isthmus. Many thanks,
Kirk
05.15.07
Thanks Gary, you are always so prompt, I commend you for being a great business and customer oriented individual. One of the main reasons I love your shop and service. Thanks again,
Brad
05.14.07
I finally got out today after about a week of lousy wind. 85 degrees and 25 knot winds so I left the office and headed out. I took the RRD Z-Ride LTD and the 7.0 Freeride. Wow, I love that sail. It started to pick up so I really rigged it flat and I was amazed at how well it handled. We had some gusts to 30 knots but I felt fine, and the board loved that sail. I really notice the difference with the Ezzy — responds well to rigging, and very well made. Plus there are lots of nice extra touches — sail bag that is actually worth a crap, for example. A great sail and a great match with that board and wind.
Jeff
05.02.07
My 6.0 Ezzy Free Ride is great! When overpowered, downhauling just one inch made
all the difference in the world as to whether I could continue to sail with
it or not. I never felt as though the sail was being ripped out of my
hands. I want to say it's very will balanced and if rigged properly it feels really good with great control.
Peter
St. Martins
04.30.07
Hi Gary, I got to use my new Bic 293 OD this weekend and was very happy with the performance. I had a great sail. The Bic was a great choice, and I thank you for your help in the selection process.
Many thanks
Bob
04.30.07
Hi Jon, I finally got out on the 68 Liter Exocet yesterday and it was fantastic! It's better than I was expecting in every area--and it even gets on a plane pretty quickly for a little board! I was running it with a 5.4 without any issues (or at least until the wind completely shut down and I had to make the long slog back in...) I can't wait to get it out in some higher winds. The new 6.0 Wave SE has been great as well during the last two weeks.
Many thanks for all your help!
Jake
04.28.07
Gary, First, your recommendations on my recent (8 mnths ago) purchases were right on! Ordered 4.7, 5.4, 6.4 Search/Excess and JP 93 FSW and JP 120 Xcite. I just got back from a week in Hatteras which turned out to be the best wind ever and my first time on the gear. 5 days of 4.7 and 2 days of 6.4.....Got to love those Nor' Eastern storms when they scream up the coast. What I really needed was a 4.2 and a FSW 78 liters. But thank you so much for taking the time to know your customers and recommend what will work! Totally stoked that you have a store in the Gorge.
Chris
04.23.07
Hi Gary, My order arrived fine (a few weeks ago) - I tried it out this past weekend - f-type 158 - it's amazing how quick it planes up. I used my np 9.5 and there was almost no wind and I was stunned - it caught me off guard. Thanks again!
-Eric.
04.23.07
Just a short one to let you know we got the boards yesterday and that everything is perfect! The new RRD Freestyle Waves are absolutely superb!
Thanks,
Marc
04.22.07
Gary, Thank you for setting me up with the RRD Freestyle Wave 102L. I sailed it for the first time today with a 5.9 M sail in winds that according to iWindsurf ranged between 20-30 mph with gusts in the 30-35 mph range. I absolutely loved the board from the first 10 seconds. I immediately popped up onto a plane and then had the fastest and smoothest runs that I have ever had. I was exhausted after 2 hours from exhilaration (perhaps fear) of going so fast.
David
04.19.07
Gary, I wanted you to know that everything arrived today safe and sound. I can't wait to get the Z-Ride on the water -- it's breathtaking. I was instantly struck at how LIGHT it is as compared to the Go and the Kona. Most of my windsurfer workout used to consist of lugging the board down to the beach! Not anymore. Thanks so much for the great service. I'm trying to reshuffle my schedule to take it out today -- although 42 degrees isn't too appealing! But I will let you know how it goes when I get it on the lake.
Best wishes,
Jeff
04.16.07
The shipment of windsurfing equipment recently received from Isthmus looked great. Thank you for such great service and attention to detail.
Thank you,
Gregg
04.05.07
Hi Gary, We got the harnesses yesterday - they fit perfectly! Thank you so much...
If you are ever in La Ventana again, look us up at Mr Bill's...
Thanks,
Sophie
02.20.07
Hello Gary, Harnesses received. Looks very good and they're really light. We'll also save on gear in the future. Thanks.
Best regards,
Ando
Estonia
02.14.07
Jon, I received my new sail quickly, it looks great, you guys have it together, thanks, we should be sailing Sunday.
Robin
Key Largo
01.19.07
Hi, The booties and lifejacket arrived yesterday. Everything fits. Thanks for your help over the phone and the quick shipment.
Hope to stop by next summer when we are in Wisconsin.
Ginny and Jim
Moab, Utah
01.19.07
Jon, Got the new wetsuits and they fit great. Thanks for the great service and great prices.
Dave
01.18.07
Joel, Thank you for all the help. I picked up the shipment last Thursday night all in excellent condition.
Jan-Carles
12.15.06
Hey Joel, My RRD Twintip 102 showed up in perfect condition, as usual.
Thanks to you, Gary, and Jon.
Have a great Christmas!
Dave
11.17.06
Everything got here OK - just need some wind now. Tell Dirk thanks for the call on the farmer john layer - it fits very well under the wetsuit. Thanks for getting it all here quick.
Cheers,
Tom
11.17.06
Hi Gary, The shipment arrived today 2 days earlier than expected which was a nice surprise. Everything arrived in good shape. The Hifly board is gorgeous, love the shape. That board is going to love the Grenadines! The sails look bomb proof compared to some of my older more fragile gear. I was REALLY impressed with the boom, the components are great and it is better than expected at that price.
Thanks as always....now if I can keep the airlines from damaging anything and if the trade winds have kicked in, I am golden!
thanks again for the great recommendations, prices and service
Don
11.13.06
Jon, Thanks again, you "guys" are great - service w/a smile!
11.6.06
Jon, Thanks for thoroughly answering all of my questions. As I haven't been involved in windsurfing for the last 10 years, it sure is good to have this level of service.
Marco
11.6.06
Hey Gary, I must say you guys are so helpful and patient....I truly appreciate it......and look forward to getting set-up....Have a great night.
Kelly
11.2.06
Dear Gary,
I know you get bored hearing this from so many of your customers but once again thank you for the expert advise, competitive prices and prompt shipping.
Sam
9.29.06
Hey Gary, I know that we did this deal quite some time ago now, but I just wanted to say thanks for allowing me to trade in my two boards for the new Go 139. I've had the best time ever sailing this summer. I'll attach a recent picture taken on September 16th by one of my kids.
Thanks again,
Mike
|
|
| |
|
9.6.06
Gary and Team: Thanks for welcoming me back to the sport! After attending your sailing demo I knew I'd be visiting the shop to get set up. With your excellent advice, I'm now enjoying a new board and rig perfectly fitted to me. What a difference vs my old "no-nose"! For anyone who has been away - Now is a great time to discover the updated equipment. PS. I'll be stopping by soon to find out what will necessary for extending the season out here on the isthmus.
Wil
9.2.06
Thanks, so much for your efforts, I received my order by post last week.
My name is Gonzalo Soriano, with my friend Pablo Costa are two entusiasts for Ezzy and Isthmus Sailboards, I put in a photo for you, my Special Edition 2002 in action.
Good wind,
Gonzalo
|
|
| |
Gonzalo sailing his Ezzy Wave SE.
|
8.10.06
Just wanted to let you know how happy I've been dealing with Isthmus. Your sales staff are so good at explaining things, that I feel confident about my big purchases when it's finalized. Most sales people don't know much about the product and if they do, they still won't spend more that 2 minutes talking to you about it. ... Aaron
8.7.06
Jon, I greatly appreciate your return call, most businesses won’t call back or offer no advice for a solution to my needs or problems. They would simply state –“that part is no longer available – but I can sell you an entire new…” You guys always offer the best advice of anyone out there by far! This is the reason I continue to give Isthmus Sailboards my business.
Clyde
8.7.06
Jon, Wanted to let you know that I received the new Pryde boom and it looks very nice. Thanks for standing behind your gear. I really appreciate it and will pass on the good word on you guys to friends here in SF.
Thanks again!
W.B.
7.18.06
Dirk, I just wanted to say thanks for all your help. I received my kit within a couple of days of placing the order - exactly what I wanted. Brilliant customer service - it's a pleasure buying kit from people who know what they are talking about. Even if it was only board bags this time.... I'll be back for more in the future.
I was rigging up last night and was talking to some guy. I asked him where he got his new board and he replied "Isthmus Sailboards". He also couldn't speak more highly of you chaps...
I'll recommend you to anyone who asks. Keep up the good work.
Cheers,
Adam
7.14.06
Gary, I wanted to let you know that I just picked up my new board. It looks great! It's even prettier than the picture! The packaging was in excellent condition. I was impressed with how quickly everything arrived. By my calendar, you were 3 to 4 days ahead of schedule!
All that I can say is, you earned a new customer with this deal. I tend to dislike change and place a lot of emphasis on vendor loyalty. It has been a pleasure dealing with you and I look forward to working with you the next time I need gear.
Best regards,
Richard
7.5.06
Thanks Gary. Boy, do I love dealing with someone who is so prompt in replying and accommodating in getting product to me. I already received an invoice from your office...they are on the ball!
Rael
6.27.06
I just want to thank the guys at Isthmus for all your help, especially Jon and Dirk. I was in the process of purchasing my first free ride board, and although I had it narrowed down to a few, I was really stuck as to which one would best suit my needs. I checked all the reviews and called around, which only confused me more. Then I talked to the guys at Isthmus. They didn’t sell me on any specific board, but gave me their honest opinions on each board I was considering and plently of info which let me make my own decision. Bottom line is I have a great board on order (which was actually the cheapest of the ones I was condsidering!) and now have a goto source for any future gear related purchases and questions.
Thanks again for the great service and best regards.
Aldric
6.20.06
Thanks for everything -- I really appreciate the attention and am floored by the service. Happy to be a reference if you ever need one.
Jeff
6.13.06
Dear Gary, you have the best store and best service in North America! I live in Canada and we have several local stores but it is easier and much more efficient to deal with you! You are always there to help and every customer is treated equally regardless of the amount of $$ he wants to spend. Thank you very much for all these great little things you have done!
Yours truly,
Arthur
6.09.06
Joel and Jon,
I got my board and rig. Everything looks ok.
Thank you very much for the excellent service.
Have a great day.
Best regards,
Stefan
6.05.06
Thanks for the board, as always it arrived in perfect condition and on time. I appreciate the discount as well. I used to do business with the Hood River group but I think you all provide better service with better prices.
Pat
5.31.06
The fantastic service I’ve received from everyone I’ve interacted with at your shop greatly impressed me and I will be sure to look to you first for any future gear purchases.
Thanks again & best regards,
Steve
5.25.06
Thanks a lot for the great service over the years. You can’t believe how thorough Jon Massman is in addressing my windsurfing desires.
Thanks again,
Jeff
5.23.06
Gary,
I've developed a loyalty to you and your shop. In 2002, you took the time over about three months of endless e-mails and calls to answer every question I had before selecting my first short board and performance rig (Carve 155, Retro quiver). This spring you did the same when I wanted a board for my wife and I to get back on after a sailing lay-off (GO 170). I can't thank you enough for all your time and patience. It is because of people like you and so many others in the industry that kooks like me stay so stoked.
Thanks,
Clif
5.22.06
Hello Dirk, I just wanted to take a moment to let you know that I’ve received my F2 250 style board in great shape! In fact, I’m very impressed with the entire service that I've received from Isthmus Sailboards regarding this purchase. Your responses, email links, contact #’s, and solid shipping process have been excellent. Please continue your high level of quality service, and I’ll continue as a customer. Your reputation over here in the Bodega Bay, Ca. region has already been spreading very positively.
Thank-You!
Best Regards,
Adolfo
5.16.06
Hey Jon,
Just wanted to let you know that your efforts at helping me choose the right board were successful. The attached picture was taken at a nearby lake where the winds were blowing 19-22 mph. The board performed superbly! My Bic Rock is now officially retired.
Best regards
John
|
|
| |
John sailing his new Bic Techno Classic 283
|
5.5.06
Gary,
I finally had the opportunity to try the board you recommended (the Bic
Techno II 148L) and as you predicted, it is perfect for me. I was able to plane
faster than several of the guys, blew at least one of them away :-) (he
said he couldn't catch me), and had the fastest and most tuned-in rides of
my life. I had such a good time on the board that I was thanking you out
loud on the water and I wanted to send you flowers. I still might! Thanks
for helping pick exactly the right board for my experience level!!
Now on to my carve jibe!!
Donna
5.5.06
Dear Gary,
The Highland Lakes Windsurfing Fleet would like to take this opportunity to thank you for your past generosity. Your donations have been a tremendous asset to our junior program here at the lake.
Tom Latham has been very instrumental in the development of our Junior Windsurfers. Tom runs our Junior Windsurfing clinics every Wednesday during the summer to provide instruction and equipment to beginners ages 9 thru 18. We presently have 23 junior sailboard owners on the lake. That number represents nearly half of all the sailboard owners on the lake.
Kevin
5.5.06
Gary,
I received the starboard arm of my North boom in the mail yesterday and installed it. It works perfect. I really want to thank you for your help in this matter. I feel extremely fortunate to have accidentally bumped into you at the Hatteras Windfest back in April. Anyway, you can be assured that I will keep Isthmus at the top of my windsurfing supply store and will relate my experience with Isthmus to my windsurfing friends. Thanks again.
Dave
5.3.06
I want to thank you for your help in my recent
purchase of the F2 Discovery 170 with Neill Pryde
Solo rig. It got here fast and in good condition. It
works great! Thanks again for your great
service and timely delivery.
Brett
5.2.06
Hi Jon and Gary,
Received my new wetsuit yesterday, looks awesome!
(we also have 20-25 mph winds this afternoon, so will probably get a chance to wear it). Thank you very much for all of your help. You made the warranty claim very easy to deal with. I got the Isthmus catalog yesterday in the mail, so I am looking forward to purchasing some more kit from you guys.
Have a great day, all the best.
Dean
4.24.06
Gary … just a quick note to let you know that the gear I purchased worked as advertised down at Hatteras last week. Although the Techno II/75 was a bit less ‘forgiving’ of my mistakes than the NOVA, it was a lot of fun to sail. We liked the V-10 boom as well, especially the design feature that allows you to see that the holes are aligned before engaging the locking pins (something my other booms don’t do). All in all it was a great week, and we left wanting to windsurf more.
Patrick
4.24.06
Hi Gary,
I wanted to thank you for the outstanding service and equipment selection you have provided.
The HiFly Free 120 is awesome and the Dakine Fusion seat harness allowed me to windsurf for many hours without any back pain!!! The trip to the Cape was unreal, great winds and good weather. I vowed to return for more next year.
Steve
PS: I hang out with a group of windsurfers in the Windsor/London area. I can assure you that your company will receive all the positive mentioning possible.
4.19.06
Got my wetsuit today. Fits great, fast delivery.
Thanks for your help.
Brad
4.12.06
Hey,
I called Jon today to put another order together for our boys camp. I think 6 boards and 8 complete sail sets would be great. I enjoy working with you and appreciate the extra effort and support toward our program.
Attawaytogo, Bill
4.06.06
Hi Gary,
Sorry, I couldn´t write before. I just wanted to thank you again, everything arrived fine and in perfect conditions, even the flight to Mexico was perfect. The equipment works fine, we had a lot of fun few days ago blasting with the excess´s sails!
Pepe
4.03.06
Jon,
I appreciate the expedited service. I speak highly of your shop to my windsurfing buddies at my local lake. You have been the dealer to my addiction since last year when I first started windsurfing. I've gone from the Bic Nova with an Ezzy Superlite 7.5 and 6.5 in lighter winds to the Starboard Kombat this year with the Neil Pryde Expression 5.7. Shipments are always packed excellently and you've never failed in answering my questions when I call for advice. I'm having a blast and hope to continue this great relationship with your shop.
P.S. If you have some IsthmusSailboards stickers I'd like to display them on my windsurfing trailer. I've also attached a pic of me enjoying the Neil Pryde expression on the Kombat.
3.31.06
Hi Gary,
I really appreciate your policy of taking the moral high road. It gives me more confidence and makes me feel a lot more comfortable -- especially since you’re too far away for me to easily come to your office if a transaction has problems (but then, the odds of that happening seem to be so small that it doesn’t concern me).
Are you smiling? (I hope so),
John
PS I’m looking forward to “Christmas in (very early) April.”
3.22.06
Gary, Just got back from a week in Margarita and my first real use of all the new gear. I used everything from the 7.5m down to the 4.5m and wow, what a difference from my 7-year old sails. So much lighter and more progressive and with far greater range. Thanks again for the sound advice and looking forward to more shredding action.....
Cheers
Dave
3.21.06
Hello and thanks for your help, I receive monday march 20 the sail and the
video and it came very fast and perfect. Im very happy with my purchase.
Let me know closeouts that you have and new product for future buying.
Carlos from Puerto Rico
2.19.06
Jon has been awesome helping me while you were away, helped with the return and a little issue with the new board, tell him many thanks for all the help and prompt answers!! You guys have outstanding customer service and I will highly recomend Isthmus to our club members. Thanks for the followup. Regards,
Doug
2.17.06
Thanks for the great service a few months back. The Ezzy 7.5 I purchased from you has been just great. Now for some followon business!
Kirk
2.9.06
The Dakine Fusion harness I ordered arrived and I wanted to say "Thanks" for your recommendation. It is an exceptionally well designed and manufactured harness. I even like the RED color -- it's tasteful and rather classy looking. Thanks for causing me to break out of my traditional black repertoire!
Good sailing,
Steve
2.8.06
Wore my new Neil Pryde flotation vest Sunday. (We were under a high wind advisery - gusts to 40 mph). Keeps me afloat just fine, even in very rough water. I really like the pocket on the front. I'm very happy with the NP vest. I even like the color.
Thanks, Trina
2.8.06
I just received my order containing the life jacket and gloves. Two days ahead of estimate! Both are just what I wanted. Thanks for you continued outstanding service.
Jim
2.1.06
I received the Bic Techno 2 yesterday along with the rest of the rig. Everything was in mint conditions. I also received the other set harness and deviator from FedEx. Thank you for everything. You were great.
Cordially,
Olivier
2.1.06
As I had anticipated it took a while, and a little money, to get the order through Venezuelan customs but everything was finally cleared and delivered on Monday afternoon. It all looks fantastic and I can't wait to use it this weekend. I'm sure it will make a big difference compared to my current 8 year old kit !!
I also wanted to say a big thanks for all your help and advice. The order arrived fully intact and with no missing items or mistakes. It was a pleasure doing business with you and I will certainly be recommending you to my windsurfing friends.
Best regards
Dave
1.10.06
I really appreciate your help in making these choices because I am not a
windsurfer.
Anna
1.10.06
Gary, you are most gracious in helping me to resolve this situation. I
already have the Loctite on my workbench; I'll inform you as soon as the parts
arrive from Dakine. As always, the focus is on customer satisfaction at Isthmus!
Steve
12.28.05
Thanks for the "faster than Finian Maynard" response to my fin request. It
arrived from True Ames last week. Thanks again
Rick
12.20.05
This has been my first experience with Isthmus and a very positive one. The
product is awesome, the shipping prompt (both times), and the return was handled
appropriately. Happy Holidays to you, your family, and your crew there at
Isthmus.
Matt
12.17.05
Thank you for the customer support. Believe it or not I am getting better
service from Isthmus Sailboards than from any of the other local shops and/ or
Internet sailboard companies.
John
11.16.05
I got the suit today. Wow! I am very impressed with the quality and
workmanship. I'm completely sold on Neil Pride, and the model.
Michael
11.15.05
Jon, I greatly appreciate how you and Gary handled my situation. You've got
me "hooked in" as a loyal customer. I'm looking forward to trying the new sail
but the last few sailing days have been too windy for a 7.0. Thanks again for
your incredible customer service. Ben
11.11.05
To anyone who is still riding an antiquated, jalopy of a board like I was,
here are two invaluable words of advice: UPGRADE IMMEDIATELY.
In the very first hour of riding the Bic Techno 2 that Gary recommended for me,
I was filled with that euphoric feeling of finally ‘getting it’. In the first
puff, I sat down in my harness and the board shot up onto a plane without a bit
of coaxing. Then, when I slid my foot into the front strap it tracked straight
and true - instead of burying its windward rail and veering into irons like my
old board usually did. Finally, after several runs blasting back and forth in
gusty onshore winds, I realized that I was having no trouble staying off the
beach.
Planing in marginal winds, getting into the footstraps, and working upwind -
three essential skills that I was very sketchy at on my old board I now
performed with ease. I simply had no idea how much my equipment was holding me
back. Thanks so much for the great advice and matching me with just the right
board to progress my sailing. Now, with my new confidence to get back upwind,
I’m getting to serious work on those gybes! It’s going to be a great Fall!
Matt Isthmus-Customer-for-Life (or until I move to Maui)
11.11.05
Thanks for writing back so quickly. I enjoy talking to you too. Even though
you are such a good sailor I know that you understand what it's like for me too.
Some people that are really good at windsurfing just don't appreciate what it's
like for beginners and intermediates. You and Roger Jackson are two of the best
at explaining things so everyone can understand.
Sam
11.09.05
Gary , thanks so much for the info......it just makes my decision O SO
sweet.....Jon at your shop spent allot of time helping me out yesterday and i
went with the 2005 Neil Pryde dry suit.....your staff and yourself have always
been excellent at helping me out...thanks again.
Jack
11.04.05
Got the sail! Thank your team for the fast turnaround. I hope to get out and
sail before the ice shows up. The ’06 Ezzy’s look really sharp.
Dave
11.03.05
I turned 48 today and
spent 3 hours sailing in a beautiful Southeaster. Air temp 65, wind 18 to 25.
The cold weather gear you sent us is FLAWLESS
Shawn
9.26.05
Kudos to your shipping department for beating their backlog and shipping my
order today!I also appreciate your "under-promising" (instead of optimistically
"over-promising"). For people like me, it's much more pleasant when target dates
are pulled in -- rather than extended.
John
9.23.05
I really appreciate your professional advice and personal service – you’ve
been great to deal with. No big hurry on shipment – we’re hunkered down awaiting
Hurricane Rita hitting shore.
Dennis
9.19.05
Thanks for all your help and expert advice today – I’m looking forward to
receiving my new rig.
Dennis
9.08.05
Unlike some businessmen who see the customer as someone to be fleeced, I
believe you are one of the rare breed who genuinely want to help the customer –
rather than just maximizing profits on each transaction. I enjoy doing business
with people who give me good advice – rather than those who try to maximize
their commission on each sale.
In closing, thanks for enhancing my windsurfing recreation by running your store
the way you do.
John
8.26.05
Thanks again for your help in getting me the replacement boom. You guys are
the best in the business.
Sam
8.24.05
I got a JP New School from you guys...It's really great. I was out yesterday
with a 7.5 in about 10 knots of wind and was able to plane nicely.
Jeremiah
8.17.05
That would be great to drop the bolts in the mail. Thanks for saving me
money on shipping! You guys are awesome. My brother and I (and the rest of my
family) will always buy our windsurfing gear at Isthmus, because of the
excellent service!
Jared
8.02.05
The gear is great. The board is the best I've been on and the cam sail is a
whole new level of power. Thanks. Regarding your operation everyone that uses
you says the same and that basically is, "professionals they take their time to
insure you got what you need."
Bill
7.13.05
First, I want to comment that I think you have the best web-site of all the
retailers, by far! Also, I think I get the best unbiased advice from you and
your salespeople. I have worked most with Dirk and he has always been patient
and informative. I have also made the recommendation to Windsurfing Mag in the
past that they do an opinion poll of the readers about best website, best
retailers etc.
Patrick
7.12.05
By the way, the 1.9 sq m Ezzy rig and the Starboard Start Medium work
perfect for my 7 yr old son. After two days, he loves windsurfing.
Boris
7.05.05
I'm just looking for some advice to avoid doing any real damage to the
awesome stuff you guys have helped me with these past two summers.
Thanks again for all of the help from you and your team. Happy Sailing!
Chris
6.29.05
Am I ever happy. I was just finishing up the repair to the sail after
sending you the picture with sail repair tape when a rep from Ezzy called me.
They are going to send me a new 4.5. Thanks for forwarding that on. I appreciate
it (I've always been very happy with the service from Isthmus).
Jim
6.29.05
for windsurfing is a way of life thanks to you and your staff
another successful delivery and a happy customer. Hope to do it again
soon.
Alvin
6.27.05
The web site is extremely helpful. Even when I call in my orders, it is
after exploring the available stuff on the web site.
Eugene
6.16.05
I sailed my Hypersonic 105 (which arrived in perfect condition) with an 8.3
sail last night - everyone else was on 6.5 to 7-somethings. (I admit I was a bit
of a wind pig). The Hypersonic absolutely rocked. I couldn't believe how fast it
was & how quickly it popped up onto a plane. My other boards seem to reach a
speed where the ride is borderline insanity, not the Hypersonic. I couldn't seem
to find it's top end. I couldn't be any more pleased with my board purchase.
Thanks for your time and assistance.
Jim
6.07.05
Perfect. I'll watch my email for when you ship. Thanks so much for your
excellent customer care!
Dana
6.07.05
I just wanted to tell you how much fun we have had with our recently
purchased Bic Nova, I bought the board for my 11 and 7 years old boys as a
training board. They had been having fun on it for a few hours, but as the wind
picked up to about 20 it was too much for them. I had my 6.6 rigged on my board,
so just for fun I thought I would plow around on the barn door. Well much to my
shock and aw, this board popped on plane and took off like a rocket. Even in
sizable chop and no foot straps I had a surprising amount of control. I was
hooting and hollering the whole time, what a blast. Needless to say we went home
and put on the foot straps for our next family outing. This is the best Mothers
Day gift we have gotten yet. And my wife even likes windsurfing now.
Matt
5.25.05
Working with both you and Jon has been such an outstanding sales experience.
This is coming from someone who sells at the enterprise level.
Peter
5.24.05
Picked up the board and inspected board today with no problems. It looks
great and cannot wait to sail it. Thanks and, as usual, customer service was
superb.
Charlie
5.13.05
I just received my Bic Nova demo board, I think you made a huge mistake, I’m
pretty sure you sent me a brand new board. It looks great, and is pounds lighter
than I ever thought, even the fin looks new. I can only imagine the screaming
and summer salts in the front yard when I pull this board out of the van for my
3 young boys. Windsurfing season has come to Rio Vista this weekend. I hope my
wife remembers this is her Mother’s Day present. I have not had a chance to look
at the sail but you did a great job on the packing and there were no dents or
scratches on any of it. The only thing that is missing would be an Isthmus
Sailboards T-shirt.
Matt
5.12.05
Thank you for all your assistance and making this an excellent purchasing
experience thus far and for honoring the price. Due to your great customer
service, I look forward to using Isthmus sailboards for all future big equipment
as well as parts purchases as we expand our program here.
Drew
5.06.05
Jon, just wanted to let you know that all went well picking up the board at
Overnite transport in Buffalo, although those freight personnel can be tough
as they made me sign for the goods before I could unpack them! Nonetheless,
there was no damage, everything was intact, and the board was awesome! My other
buddies were very interested to find out about my purchase experience from
Isthmus. Needless to say I think you can expect some new future business! Thanks
again Jon for the great service and delivery!
Kris
4.29.05
Hi Jon, Found an old email -- just wanted to thank you for the terrific suit
-- it is perfect! Now, of course, my husband has "wetsuit envy" so we anticipate
ordering the men's model for him in the near future. Cheers!
Julie
4.26.05
I look forward to ordering more gear from you in the near future when I
finally make my move to Oregon. You guys are awesome. Nothing ever seems too
much trouble, even helping to ship an order back. Your input is always valuable
and very much appreciated. Happy sailing my friend.
Rael
4.18.05
Thanks for the great service! I'll be letting all of my windsurfing buddies
know about my purchasing experience with you and Isthmus. Looking forward to
riding that JP!
Kris
3.12.05
Gary, the boards made it to Guam in perfect shape. Thanks so much. Here is a
photo of my wife Laura next to her 105L, and my friends Gregg and Kim next to
their boards. We would have gotten some action shots, but the wind was too good
and nobody would stop to take photos. Everyone loves their boards and are giving
me a hard time for not ordering one for myself :)
I'll send some action shots when we get some. Thanks again!
Darren
3.04.05
Gary, my dad had his own business and was a really smart guy. It's rare that
I see anyone that is as good a businessman as he was but I think you are. I
really liked talking to you in Bonaire and the way you treated all of us, and
that you take the time to answer my questions by email. If I were only so good
at selling my paintings. Thanks for all your help.
Sam
www.paintingsbysam.com
3.01.05
The Techno Formula and complete rig arrived today and everything looks
great. Thanks for all of your emails, phone calls and good advice, Roger should
have a great surprise 50th birthday present with this package you helped put
together. As always you guys are the best in full service windsurfing gear and
over the years I have never been disappointed with Isthmus. I do really believe
that the other companies with free shipping and other sales gimmicks have
unfortunate customers that have missed the opportunity to work with you guys.
Carl
.03.05
Wow, thanks for the fast reply. This is the reason my brother and I continue
to do business with Isthmus . . . always excellent and prompt service, great
prices, knowledgeable staff, and quality equipment!
Jared
1.14.05
Yesterday was phenomenal. Truly unbelievable!!!!!!!!!!! Everything you
recommended exceeded all my expectations. The board, the drysuit, the hood,
boots etc. That friggin board cranks!!!!!!!!!!!!!!!! Goes upwind like crazy. The
sail was a 9.0 Formula Warp. Thanks for all you help.
Shawn
12.27.04
I was able to get at least one day out on my new JP Supercross 115 that I
purchased back at the end of Oct. Rigged with a 6.5 V8, it ripped. The ride was
so effortless that it didn't seem very fast....except that I was easily the
fastest of the nine sailors out that day. It took much less effort to plan and
fly than my older gear, which now hangs in the shed. Thanks for the great deals
and fast deliveries.
Rick
12.25.04
Many thanks to you for the individual assistance you provided my wife, as
she selected my NEW BOARD for Christmas! She has long been my equipment
provider, never failing to respond to an item circled in a catalog. But this
year, your help (and your review of my prior purchases) led to an outstanding
decision on which board to buy, and your top-notch shipping and follow-through
resulted in my wife achieving complete surprise on Christmas morning. Again, as
before, I have to say “you guys are the best”!
Bob
11.18.04
Thanks for the big tip. Just got off the phone with Jon at your store. Fin
should be here next week together with two more items. Superior service as
usual. Until the next advisory session. Happy holidays and enjoy Bonaire.
Jose
11.09.04
Thanks for holding my hand through all my questions and frets. It's nice to
know I can get answers/attention from you folks as immediate and helpful as I
could get from a retail location. I think you guys are doing it right.
Coby
11.05.04
Thanks very much for all your help with the kids rigs. They were there on
our arrival. Their condition was as you described. We made great use of them,
and have several up and coming windsurfers.
John
11.05.04
The wetsuit is here, fits and doesn't appear to have any flaws, those
round things arrived and the sail is in the bag. Rich is quite pleased
and we thank you for the wonderful service.
Beth
10.23.04
I want to thank you for your help in selecting the "right product" for my
purpose. Your knowledge and taking the time to share it with me equals a very
satisfied customer. Its not a big deal by itself but after having several
dealings with you all its obviously a business pattern and that is a BIG DEAL.
It's such a pleasure to deal with a company that is successful because of their
"customer relations". The hardware arrived as advertised and within 4 days. It
was obvious I had selected the correct products and that was a result of your
help. I always feel comfortable in recommending your company anytime someone
asks about buying windsurfing equipment.
Dick
09.20.04
Hey Gary, I just wanted to let you know that I received the Techno 2 and
Ezzy 8.5m rig, what a great combination! Everything arrived in perfect shape
(through five depot transfers) and performed beautifully this weekend. I met a
number of your longtime customers from Vail to Denver gathered at Aurora
Reservoir for a 15 to 40mph / 80 degree weekend! One showed me gear that she had
bought from you almost 20 years ago (and is still a customer). I just thought
you'd like to know that both you personally and your company are held in high
regard here.
Barry
09.09.04
The Windsurfing Hawaii Makai boom with extension and harness lines got to MY
house in less then 24 hours! NOW THAT’S WHAT I CALL SERVICE!!!!!!! THANK YOU
Larry
09.08.04
You actually have one of the easiest web sites, which is why I buy from
you.. good prices and a good site.. Keep it up!
Carolyn
08.17.04
Just as I was opening up your email the Overnite truck pulled up with the
order I placed last week. Everything arrived in perfect condition. I was
impressed with how well everything was packaged and protected. I can't wait to
get out on the water this weekend. Thanks again for all the help. You're running
a first-rate operation!
Hiroshi
08.13.04
I got my board today -- you guys are awesome! The packing was bulletproof,
and you got it here so FAST! Again, thanks very much. You guys give the best
customer service I have ever seen!
Richard
08.04.04
Thanks for the call. I love talking with a salesman who really knows his
stuff. (Who else could have remembered the umbilically tethered spaceman on the
1996 (?) F2 Orbit? I might ad that you are also obviously accomplished and very
smooth in your sales process. (I used to work in retail bike sales, and while I
was doing it, achieved #2 TREK sales (retail, not distribution) in the country
one year...it happens naturally when you like people, like what you're selling,
and enjoy helping people get more fun out of life.
07.08.04
I'm in your computer....long time satisfied customer. I send customers your
way every chance I get and wouldn't spend a dime elsewhere if I could avoid it.
I call you guys windsurfing therapists.
Charles
06.22.04
Thanks for the quick response and detailed information. I find that be it
cameras, cars, or whatever - it is often hard to find people that actually know
their product and how to set people up for what they actually need.
Andy
06.22.04
Thanks again for all your help and recommendations. Last nite between 4:00 and
7:00 we had steady 22 23 mph winds with gusts to 28 to 30. The area in Barnegat
bay where we sail is exactly 2.3 miles wide. The west side provides a
mountainous chop. The last 3/4 of a mile on the east side is knee deep and flat
as hell. There also is a venturi squeeze for the last couple of hundred yards.
Laurie was on a 90 liter JP, 400 viper wave, Fiberspar boom, your 4.0 Ezzy
(which is gorgeous, Thanks) and the Curtis weed fin you sold her.
Gary this woman will never be the same.
Shawn
06.02.04
OH man!!!… You don’t need to say sorry… Thanks to you… I feel lucky dealing
with people like you!!! I’ll be waiting for the bag when arrives, no rush!!!
Thanks again,
Carlos.
06.02.04
Thanks Guys ... This type of service is why I continue to buy from Isthmus
Sailboards.
Mark
05.31.04
Your service both before and after the sale is making the sport more
enjoyable for us.
Dan
05.24.04
I think your website is great! I'm very surprised that after placing my
order on Saturday night your company can ship the order out by COB Monday. This
is the first time that I have tried shopping for windsurfing gear using the web
and the first time I have purchased anything from Isthmus Sailboards. Rest
assured it will not be the last. Isthmus Sailboards is the first place I'll
check out when I need additional windsurfing supplies.
Steve
05.18.04
I ordered some stuff from your store last year and was pleased with the
overall experience. The site is easy to navigate and use, and the service has
been good also. An item that was forgotten on my last order was quickly dealt
with and shipped to me at no charge. Keep up the good work. I recommended a
co-worker buy a complete beginner board/rig from you guys because of the good
experience I had last time (see, it pays to do a good job...).
Wally
05.16.04
Just wanted to say thanks for all of the wonderful service ya'll have given
me over the years, and my newest purchase the Hypersonic is one hell of a board.
Mark
05.04.04
I have been buying from you for two years and I have always been
surprised by the time invested from your part in recommendations and
suggestions...keep up the good customer service. Gary you have a great
company!!! I only wish you would have a subdivision here in Mexico.
Jose - El Cid Resorts
05.03.04
Again, your advice was right on, the stability was perfect, and the speed
was more than enough, and I had to bail out on more than one occasion!! But
it RIPPED!!
Tom
04.22.04
Thanks for your excellent service! I just ordered a sail for the first time,
and was surprised by how quickly it came. Your prices were competitive and your
sale on shipping was great. I also enjoyed the free videotape that you included.
Keep up the good work!
Craig
03.31.04
Excellent! Thanks again Jon. This reconfirms why I do business only with
Isthmus. I will drop you a note when the mast arrives.
Wally
03.26.04
Gary, You are the man!!! You guy's are the best around. Lookin forward to
rippin on this board in OBX 1st week in April then back on my home turf on lake
Erie. Thanx again for the best customer service on the planet!!!
Robert
03.24.04
The carve 111 board that was part of that shipment is a killer board I've
used in a wide range of conditions and had a blast. Furthermore, when I called
to buy my equipment, that board was not even on my radar screen. You turned me
on to that board, and for that I am very grateful. As always, thanks for your
help.
Wally
03.09.04
I received my order today!!
Everything was in great shape and nothing was missing. I actually rigged up the
5.5 in my office, we have a pretty large lounge/common room! Thanks again for
the great advice and service, it couldn't have gotten any easier for me! Thanks
again!! WOOO!!
Tom
